11th November 2020
UK government still hasn’t produced a lorry drivers’ guide
Many observers claim Sears recently filed for bankruptcy because it couldn’t compete with Amazon.
But we believe the effect of Amazon – and other online retailers – on Sears is widely over-rated.
The US Census Bureau shows that goods ordered online had just 9.6% of retail sales in the first half of 2018. Sales through physical stores were 4.2% higher than they’d been a year earlier. They’ve been growing almost since e-commerce started.
Sears management was getting it wrong a decade ago and they’ve kept getting it wrong
But well run retailers are doing fine. The biggest clothing specialists on either side of the Atlantic (Inditex and TJX) have just upped their sales and profit forecasts.
Sales through physical stores have kept growing in the UK as well, Britain’s Office of National Statistics reports. Sales in the third quarter of 2018 were 3.1% up on a year earlier.
As we keep saying: the internet’s great, but for selling clothes, e-commerce costs more than people expected. Broker Credit Suisse now says that for selling clothes “not being online is an advantage”.
In Europe, online fashion retailer ASOS has just reported healthy profits. But Primark makes more profit than any other UK clothes retailer – because it doesn’t sell online, not despite it. TJX Cos and Ross Stores, America’s most profitable clothes shops, scarcely sell online either.
Our new report, “The Emperors’ Clothes”, shows how many other myths abound
Physical stores aren’t disappearing: in the US, consultancy Coresight revealed that in 2018 up to October 12, 82 per cent more opened than closed. In the UK, by early 2018, the country’s tax collectors revealed there were 4% more shops than in 2017 – and 8% more than in 2017
In both Britain and the US, more people are working in retail today than a decade ago
So the problem’s not about inevitable shifts in consumer purchasing: the main problem lies with many retailers’ management.
The “Emperors’ Clothes” report looks at twelve areas where underperformers can learn from the successful. There are examples of both in both physical and online retailing
Worst of all, though, is that Amazon’s billion-dollar loss implies that it’s selling below cost. With seemingly limitless ability to raise money and chasing sales growth, what other explanation can there be?
Amazon seems to be dragging the whole industry into a downward spiral of price-cutting and vanishing margins.
But successful retailers have fought this. The “Emperors’ Clothes” report shows how.